Questions

Ask away.
We know Kenya

Planning the safari is definitely part of this incredible journey. Although exciting, we know it can be a challenging stage and for that reason we have a fully committed sales team that will give you all the support and dedication you deserve. We will make sure it is smooth, pleasurable and as stress-free as possible.

We have a clear price structure and a detailed presentation, but it is normal that some questions still remain. So feel free to contact us by email or phone. You will get an answer in hours or minutes! In the section below we have some of the most frequently asked questions, which we suggest that you read, as there might be some details you haven't considered yet.

Frequently asked questions

What is included in the tours?

Our tours include: excellent Toyota minivans or LandCruisers with pop-up roof and unlimited mileage; all national parks entrances; camping fees and permits; unlimited water during the safaris; donations to the local communities; accommodation as agreed (on full board or all inclusive basis).

What is your cancellation Policy?

We apply a penalty of 10% if you cancel more than 30 days before your tour, a penalty of 40% if you cancel with 15 to 30 days notice, a 60% penalty if you cancel with 7 to 14 days notice, and a penalty of 100% if you cancel with less than a week notice.

What is not included in the tours?

Our tours do not include: country visas; items of personal interest like souvenirs or extra services/tours not agreed beforehand; tips (the industry recommends a guideline of $10 USD per person per day). Please be aware that, if after you book your tour, the government decides to apply increases in park fees, camping fees, concession fees or others, these shall be added to your contract.

Wich airport should I arrive at?

Nairobi

What are the payment methods?

For the down payment, we accept payments via wire transfer (we have bank accounts in Kenya and in Puerto Rico, USA). On some occasions payments are also possible with credit card via Pesapal although there is a fee for this service. For the final payment, you can use the same method or pay us in cash or credit card when you arrive.

What are the visa requirements?

We normally recommend getting the visa on arrival as it is a very straightforward process. It costs $50 USD per person except for U.S Citizens who pay $100 USD per person. Some countries do require a referral visa in advance. Please contact us if you are a citizen of any of the following countries: Afghanistan, Bangladesh, Ethiopia, Kazakhstan, Mali, Niger, Senegal, Tajikistan, Sri Lanka, Abkhazia, Chad, Equatorial Guinea, Kyrgyztan, Mauritania, Palestine, Somalia, Turkmenistan, Azerbaijan, Djibouti, Eritrea, Lebanon, Morocco, Sierra Leone or Uzbekistan.In any case, please do keep in mind your passport needs to have at least 6 months of validity.

Do I need any vaccination?

It is very important to set an appointment with a travel doctor in your home country before you come. Depending on the situation, you might take vaccine for yellow fever and may take prophylaxis pills to protect you against Malaria. If you go to Zanzibar or come (or have a transit) in an endemic yellow fever country, proof of vaccination against yellow fever may be required at the airport.

Is accommodation in Nairobi required before/after the safari?

Well, we always recommend it because we like to start our safaris early in the morning and on the last day we like to avoid having to worry about reaching the airport on time. But, of course, we are flexible and we can start the safari when you arrive at the airport and can finish any safari with a drop off at the airport. However, in those cases, we always recommend flights arriving in the morning of the first day and flights leaving in the evening of the last day.

What should I take for the safari?

All necessary documents: passport, vaccine certificate and others that might apply; Any medication you might need: This should include medication for possible common situations like headaches or diarrhea; Sunblock, sunglasses, hat, lip balm and moisturizer; Your camera: we recommend bringing a wide lens (about 17-55mm) for those scenery pictures, and a telephoto lens (in the 200-400mm range) to catch animals at a distance; Binoculars: We do provide a pair of top notch binoculars per every 2 persons in the vehicle but feel free to bring your own which you may be more used to. Binoculars really make a big difference on a safari; Clothes: Comfortable and casual clothing, with khaki, beige or green colours. You should pack T-shirts, shirts with long sleeves, jeans, a sweater and a jacket (for the cold mornings), swimwear (if the accommodation you selected has pool or if you do a beach extension) and comfortable hiking shoes; Insect repellent

What if I have allergies or dietary restrictions?

This is something we take very seriously. Upon booking us, we will send you a form in which you will be able to indicate any dietary preference or restriction or any specific request you might have. We will then provide that information in advance to all the hotels.